A new firsthand review of Royal Air Maroc's long-haul business class is doing the rounds, and the verdict is blunt: the Dreamliner seat is among the worst flat-bed products in the sky, even if the food and crew mostly make up for it.

The flight in question was the eight-and-a-half-hour hop from Casablanca to Miami on a Boeing 787-8 built specifically for the carrier. Business class here means 18 seats in a 2-2-2 layout — the old-school "top/bottom" angled-adjacent design the reviewer calls his least favourite flat bed in the world. There's almost no storage, the tray table slips off the armrest, and when both seats recline, neighbours end up practically on top of each other. His travelling companion genuinely asked whether the seat controls were broken. Add dated entertainment, no Wi-Fi (Starlink is only slated for 2027), and it's a tough hard product for an overnight-length flight — especially if you're seated next to a stranger with a different sleep schedule.

The soft product fares better. Catering started with canapés (prawn with sesame, smoked salmon, foie gras mousse), moved on to a choice of harira with dates or tuna tataki, then mains including a proper Moroccan beef tajine with prunes, apricots and almonds. Laurent-Perrier Brut pours as the champagne, and the list includes Moroccan wines — a nice local touch, even if the white didn't impress. The pre-arrival spread was modest: small sandwiches and yogurt with almonds and dates.

Service was the mixed bag. The crew was warm and polite — smiles, "of course," "you're welcome" — but entirely reactive. Empty glasses sat unrefilled, trays weren't cleared, and a glass of wine requested with the main course arrived 15 minutes later, after the meal was over. The airline even stocks mattress pads in the overhead bins for flat-bed passengers, but crews never mention them, so nobody uses them. The reviewer notes this passive style is common across North African carriers rather than unique to RAM.

So why should a traveller care? If you're eyeing an affordable lie-flat ticket across the Atlantic — Casablanca to Miami, or onward connections across RAM's network — it helps to know what you're buying. This is still arguably the best business class in North Africa and comfortably beats the likes of Air Algerie, per the review. Manage expectations on the seat, pick a window-side pair if travelling with someone you know, and you'll likely find it perfectly acceptable: the flight ran on time, the food did the job, and the crew meant well.