Zagreb's public transport operator, ZET (Zagrebački električni tramvaj), has started paying back passengers who were left stranded by last week's strike, which brought trams and buses across the Croatian capital to a halt. The stoppage disrupted services for thousands of riders, and the operator is now compensating those who had paid upfront for travel they couldn't use.
The refunds apply specifically to monthly and annual pass holders. Anyone in that group can claim a proportional share of what they paid, calculated according to how long services were suspended during the shutdown.
The claims process opened on 7 October 2026. Eligible passengers need to submit a request in person at one of ZET's sales points, and there's a deadline: applications must be in by the end of November 2026. The required form is available both at ZET counters and as a download from the operator's website. Once applications are processed, payouts are worked out based on the length of the transport shutdown — so the amount depends directly on how many days the network was down.
ZET has asked everyone entitled to a refund to apply sooner rather than later, saying early submissions will help the process run without unnecessary delays. The company also thanked passengers for their patience during the disruption and the paperwork that followed.
For visitors, the practical takeaway is simple: if you bought a monthly or annual ZET pass and were in Zagreb during the strike week, you have a limited window to get money back. Long-stay travellers, digital nomads and students are the ones most likely to hold these passes — a single-ticket or short-term card user isn't affected. With the deadline falling at the end of November, anyone eligible who has already left the city may want to sort the form online and check whether a friend or the ZET sales point can process their claim remotely, or factor in a stop at a ZET counter if they're passing through Zagreb again before the cut-off.
