Lufthansa's Snarky Reply to a Passenger Waiting Months for an Approved Payout Backfired Fast
Lufthansa told a passenger its answer wouldn't 'magically change' — then apologised within hours once the exch...
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Customer service
Every story on click.holiday tagged “customer service”, newest first, each credited to the publication that reported it.
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Travel & Airline News
Travel & Airline News
Air India Express's chatbot Tia wins AI customer experience award
Air India Express wins best use of AI in customer experience for Tia, its chatbot handling 15,000 queries a da...
Travel & Airline News
Lufthansa Tells Passenger Its Answer Won't 'Magically Change' — A Lesson In How Not To Handle Complaints
Lufthansa told a passenger chasing an approved payment its answer wouldn't 'magically change'. What the exchan...
Travel & Airline News
Lufthansa's Blunt Reply to a Frustrated Flyer on X Goes Viral — Then Comes the Apology
Lufthansa told a frustrated passenger on X that its answer wouldn't 'magically' change. The reply went viral,...
Travel & Airline News
A $8,000 Business Class Ticket, a Silent Auto-Rebooking, and an Airline That Said 'We Owe You Nothing'
An $8,000 business class trip to Buenos Aires collapsed after American Airlines auto-rebooked a passenger with...
Travel & Airline News
American Airlines trials honest delay times, starting in Charlotte
American Airlines is piloting more realistic rolling-delay updates at Charlotte, after years of traveller frus...
Travel & Airline News
Marriott's Reservation Guarantee Failed This Titanium Elite When His Brooklyn Hotel Walked Him
A Marriott Titanium elite was walked from the Sheraton Brooklyn, rebooked at a higher points rate without bein...
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